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Shipping & Returns

Shipping & Returns

FREE SHIPPING OFFERS! Enjoy free shipping using the coupon codes below:

  • Use coupon code: RECYCLED at checkout for free shipping on your first order, no minimum purchase.
  • Use coupon code: FREESHIP100 at checkout for free shipping on orders over $100.
  • Orders shipped within the USA are eligible for free shipping. International rates apply for all orders shipped outside USA.

SHIPPING & DELIVERY - Our goal is to deliver your purchases to you as quickly as possible. We ship all in stock orders within 10 days of order date. While most orders are ready for shipping immediately, some orders take additional time. We can expedite orders on most items, if you need something sooner please indicate in the notes section at checkout.

We're happy to accommodate delivery dates and can ship same day on most items. All orders shipped USPS Priority Mail 1-4 days delivery (excluding dinnerware, furniture and free shipping items shipped with 3-7 days delivery).

RECYCLED SHIPPING MATERIAL is collected from local businesses throughout the year. Each package is wrapped with care using 75% recycled packaging collected from post consumer waste and 25% packaging made from recycled materials. You may notice this when unwrapping your order and you can be sure that each piece is well packaged for travel.

When it comes to on-line shopping, product is only half the experience. Customer service is of paramount importance. Paloma Pottery has been online for over 15 years now, and the mark of endurance shines through. Our recycled packaging and eco gift wrapping helps you feel confident from start to finish.

ECO PACKAGING - Gift Boxes, handmade gift bags and earth friendly packaging options are available for selection in your shopping cart at checkout.

  • Low Impact - Packaging designed to be earth friendly, using biodegradable plastics and recycled paper products.
  • Gift Wrapping - Small plastic boxes filled with eco natural wood cellulose, recycled paper and finished with a raffia bow. Our gift packaging is designed to showcase each handmade item.
  • Eco Gift Packages - Our gift sets are created as "ready to go" gifts. No need to select additional gift wrapping. We use handmade fair trade gift boxes and gift bags made from sustainable materials from Distant Villages, natural brown and simple clear top boxes made from recycled paper.

BBB MEMBER - As a member of the Better Business Bureau, Paloma Pottery is committed to high levels of ethical business practices and customer satisfaction. We would not be able to display the BBBOnline logo unless we had a satisfactory track record with the BBB.

100% GUARANTEE Paloma Pottery stands behind its products 100% and works hard to ensure your satisfaction. Handmade pieces can vary slightly in size, color and design. These unique differences ad to the one-of-a-kind feel of each piece. However, if you are not completely satisfied with your order, please let us know. Read our customer testimonials and see for yourself. You'll see why you can shop with confidence!

RETURNS & EXCHANGES -  Paloma Pottery is committed to providing an easy online shopping experience. We are happy to accommodate returns, exchanges and refunds.

  • All exchanges and returns must be made within 30 days of receipt of your order.
  • A restocking fee of 20% may be applied to returns.
  • Custom, special orders and non stocking item sales are final.
  • Store credit is given for returned products. Full refunds available for qualified purchases only. For full details, please contact Paloma Pottery.
  • Please take care in packing your return shipment, ceramics that are not properly packed stand a good chance of damage, and we will only exchange for non damaged merchandise. If you have any questions or doubts on packing for safe return, please call Paloma Pottery to be advised. 
  • To return or exchange an item, contact Paloma Pottery (Toll Free: 877-669-0783) with the following information:
  1. Reason for exchange/return.
  2. Item name and color choice for exchange.
  3. We will supply you with a return authorization number, please include in your return shipment. We may request a credit card be on file for re-shipment. Free shipping is not provided on the re-shipment of your exchanged items.

We provide quantity discounts on bulk orders and sample order totals will go against a full order, to receive maximum discounts.

  • All samples ordered for color approval are subject to a 20% restocking fee.
  • Bulk orders and items made to order are subject to a 30% restocking fee.

CALL TOLL FREE: (877) 669-0783
HOURS: 8 am - 5 pm PST